Total Quality Management Case Study Example | Topics and Well Written Essays - 1750 words

Total Quality Management - Case Study Example Total Quality Management helps in integration of activities, which constitutes of the integrated system of various principles and is the prime determinants of sustainable competitive advantage for any other company. To retain customers and to create customer value the management needs to focus on providing employees a service, which is customer effective than its competitors. The customer satisfaction transforms into customer delight when the services and goods exceed customer expectations. TQM approach helps in improving the quality of services and goods on a continuous basis, which involves the participation of the individuals at every level and phase of organization. The Japanese organizations were the first to adopt the TQM approach during the early 1950’s. TQM includes methods like Just in Time and Jidoka, which means in station quality. Just in Time system is the most widely used TQM approach which involves the flow of materials in processed way where the right part is r eceived at the right time and the right place. (Radisic, n.d.).The Kanban or the instructions are received from customers and helps in the process of replenishment of the material parts. The results are the establishment of pull approach towards production activities followed in most of the companies. The concept of Jidoka is extremely complex in nature and is not popular amongst other companies. This relates to the types of intelligence machine, which has the potentiality of stopping the production process

RUNNING HEAD TEAM DYNAMICS Essay Example | Topics and Well Written Essays - 1250 words

RUNNING HEAD TEAM DYNAMICS - Essay Example So, effective and efficient groups work provides security and social satisfaction for customers and organization supporting individual needs and promoting communication, formally or informally. Recent trends underline the important of client-oriented relations and high level of cohesiveness in working groups which ensures clients satisfaction and improve service level. (Buchholz and Roth 1987). The advantage and benefits of working in teams are joined actions of all team members and an opportunity to work on complex problems and solutions. For this reason, team work plays a crucial role as it is concerned with provision of services for the diverse client population. Design of a team and effective leader can be seen only as tools for providing effective support. Neither a group work nor a leader in isolation cannot secure effective work of modern organizations. Group work is a complex notion which depends upon different strategies and methods. Modern organizations deal socially and economically with diverse settings. The class-based approach has a tendency to foster autonomy of client population. ... (Dickson and Hargie 2003). The main challenge of team work is effective communication and coordination of all team members, motivation and rewards. In general, a work team can be defined as a group of individuals working interdependently to solve problems or accomplish tasks. Teams are a powerful design option for organizations that hope to meet the challenges of increased global competition, improve output quality, and address the social needs of the ever-changing global workforce. However, the success or failure of work teams in multinational organizations will depend largely on communication. Effective communication requires that HR practitioners adapt key assumptions about motivation, structure, and accountability. Adapted assumptions must support lateral thinking, collaboration, interdependence, a focus on process, permeable boundaries, and mutual responsibility. Following LaFasto and Larsen (2001) the "key ingredients" for successful teamwork are "openness, supportiveness, action orientation and personal style" (p. 5). Work teams are most effective when there is high task interdependence or a high degree of coordination and collaboration required between team members to accomplish tasks. Thus, a group of insurance sales agents who are geographically dispersed and have little interaction with one another to carry out their tasks would most likely be an inappropriate context in which to implement teams. The agents would probably see such an effort as an empty, poorly developed strategy designed to capitalize on a management fad. Work teams are also more appropriate when the tasks that their members carry out are complex and well designed (Dickson and